Shipping
For any questions or problems with your order, you can contact us athola@macabeca.com and we will respond as soon as possible.
FREE SHIPPING to mainland Spain for orders over €80.
DELIVERY TIMES
Order delivery times will be:
- Mainland Spain: 24 to 72 business hours.
- Balearic Islands: 3 to 5 business days.
- Canary Islands: 3 to 5 business days.
- Europe: 2 to 7 business days.
Shipping will be sent to the address indicated at the time of purchase, provided there is stock and no unforeseen issues. Units purchased on pre-order will be delivered within the period specified in the product description.
The shipment can be delivered to the specified address or picked up at one of our logistics provider's Collection Centers. If there is any relevant information or limitation regarding the delivery location, we recommend indicating it in the additional information box provided when entering shipping details.
If you wish to track your shipment, you can do so via the 'mygls' mobile application or through the following link: https://www.gls-spain.es/es/.
INCIDENTS
If delivery cannot be made due to the recipient's absence, the transport agency will make two attempts, and if unsuccessful, the package will be returned to the origin office after 10 days, during which it will be transferred to a ParcelShop or the nearest office to the shipping address. Therefore, you should contact the transport agency to pick up the order at the corresponding office/arrange a new delivery. If you encounter any difficulties, please contact our Customer Service at hola@macabeca.com
If the product arrives broken or damaged, it will be necessary to notify us within 24 hours of delivery. To do this, you will be asked to attach photographs to the email hola@macabeca.com
PRODUCT AVAILABILITY
The handbags are handmade and responsibly crafted one by one, so if, when placing an order, we experience a stockout, we will contact you immediately within 24 hours to explain the situation and offer you a solution.
Exchanges and returns
You can exchange or return your order within a maximum period of 15 calendar days from the date of receipt.
RETURN PROCEDURE:
1. The product must be packed in its original packaging and in perfect condition, just as it was shipped.
2. To proceed with the return of the product, an email will be sent to hola@macabeca.com where the steps to follow will be provided. The shipping company will collect the package at the address indicated.
3. Once we have received the product and verified that it is in perfect condition, we will proceed with the refund of the order. The refund will be made to the card used to place the order (it may take up to 15 business days), and return shipping costs will be deducted, which will be borne by the customer.
In the event that the return is due to the product arriving damaged and it was the company's responsibility, a full refund will be issued, and the company will cover the return costs.
EXCHANGE PROCEDURE:
1. The product must be packed in its original packaging and in perfect condition, just as it was shipped.
2. To proceed with the exchange of the product, an email will be sent to hola@macabeca.com where the steps to follow will be provided.
3. The customer will be responsible for the exchange costs. Once paid, the shipping company will collect the package at the indicated address and will deliver the new package at that same moment.
4. Once the package arrives at the office, it will be checked that the product is in perfect condition.
For any questions, you can contact us via email hola@macabeca.com